Name of Practice
SWA CHILDREN'S PHYSIOTHERAPY & HANDWRITING SERVICES
Sally Wright MCSP HCPC Chartered Physiotherapist
8 Burnley Road
LONDON NW10 1EB
Tel: 020 82081361
702 2813 75
SWA DATA PROTECTION POLICY:
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website, or by providing us with any personal data, you are accepting and agreeing to the practices described in this notice.
What data do we collect, process and store and why do we hold it?
- Information you give us:
This is information about you / your child that you give us, for example completed registration forms or handwriting classes booking forms; providing information on our website or by phone / email or otherwise or by providing us with documents. The information you give us may include your name, your child’s name and date of birth, address, e-mail address and phone number, copies of reports relevant to that enquiry and Health and Safety information.
The personal data (name; dob; address, telephone nos and emails) we collect, process and hold is used primarily to enable us to contact our clients about matters pertaining to appointments, non confidential treatment advice, equipment advice and invoicing. We have a secure invoicing system with Preori Ltd and generally use emails and text to communicate non-confidential information such as confirmation and changes of appointments. Health and Safety information is used for health and safety purposes.
We may also use your personal contact data for the following purposes:
- To contact you about future handwriting groups if you have attended a previous course or made a previous enquiry about the courses.
- To provide information on other parties’ products or services that you have requested or the therapist feels may be helpful to your child such as equipment, footwear, other therapies.
- Information we collect about you / your child:
This includes information such as medical reports, educational psychology reports, educational /school reports, EHCP documents and /or correspondence sent to us by other professionals about your child.
We require this information in order to more fully assess your child’s needs and to provide a safe, effective, relevant physiotherapy and / or handwriting service to your child.
- Other Information we hold about you / your child:
We create and store physiotherapy assessment reports, physiotherapy case notes and contributions to EHCP.
You would usually be sent a copy of any physiotherapy reports we prepare for you about your child and can ask for copies of any other data we hold.
Disclosure of your information:
We may copy / share confidential information with other professionals directly involved with your child if this benefits their treatment ,safety and well being – this with your consent and through secure channels such as Egress or post.
We have a duty to disclose information we hold about your child in Child Safeguarding issues. We can do this without necessarily informing you first.
We would only disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.
We do not disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
Controlling the use of your data:
Clients will have the opportunity to withhold consent to us using your data when you register with us or by completing consent form. You can revoke or vary any consent given or withhold consent at any time by writing to us at the address detailed above or email us at firstname.lastname@example.org at any time.
Storage of data:
All records are destroyed securely once your child is 25 years of age or, 8 years after death.
Paper records are kept under lock and key.
Electronic records are kept securely on passworded hardware.
We use Egress secure email to send confidential information.
Our invoicing system is secure.
Emails re appointments or non-confidential data are usually sent via regular email / text.
We will collect personal data on this Website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you wish to find out about our courses/physiotherapy treatments.
Your payment information (e.g. credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. Sally Wright Associates will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information
Security of Data:
The transmission of information via the Internet or email or text / Smart phone apps is not completely secure. We will do our best to protect your personal data but we cannot guarantee the security of data while you are transmitting it to our site / email or via mobile; any such transmission is at your own risk. Once we have received your personal data, we will use procedures and security features to try to prevent unauthorised access.
Where we have given you (or where you have chosen) a password so that you can access certain correspondence/parts of our site, you are responsible for keeping this password confidential. You should choose a password it is not easy for someone to guess.
Information provided through our website may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA - this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.
We do not keep medical information on either our invoicing system or our web site – only your personal contact information and dates of treatment.
You have the right to access information held about you / your child by us. You can request confirmation of what personal information we hold relating to you and also can request copies of the information we hold about you. You can do this by writing to us at the address detailed above or by email to email@example.com. There is no charge for requesting confirmation about what information we hold, but we may charge you for photocopying and post for sending medical and therapy notes we hold. We will provide this information within one month of your requesting the data.
You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address above, or by email to firstname.lastname@example.org
Information we hold about employees and self employed staff:
We hold details of pre-employment checks such as copies of proof of identity, DBS numbers, curriculum vitae and references. We are required to collect and hold this information to protect our clients. Schools that our employees / self employed staff work in hold copies of proof of identity and have their own data protection policies.
Updating data protection policy:
We may update these policies to reflect changes to the website, customer feedback and /or changes to the law. Please regularly review these policies to be informed of how we are protecting your personal data.
We hope there will be no reason to complain about our data protection policy and practices, but if you wish to raise a complaint either telephone us on 020 8208 1361 or write to us at SWA, 8 Burnley Road, Dollis Hill, London NW10 or email us on email@example.com
Sally WRIGHT Lead Physiotherapist and Practice Manager
MCSP HCPC Chartered Physiotherapist
25 May 2018